Head of Motor Claims

We are seeking a dynamic and experienced individual to join our team as Head of Motor Claims. This leadership role offers a unique opportunity to oversee and manage the entire motor claims process, ensuring efficient claims settlement and superior customer service.

Qualification & Experience Required

• Bachelor’s degree in Commerce, Business Administration, Management, or a related field. A Master’s degree is preferred.
• Minimum of 7-10 years of experience in motor claims management within the insurance/takaful industry.

Skills Required

• In-depth knowledge of general takaful products, motor claims, insurance policies, and regulatory requirements
• Strong leadership and team management skills
• Maintain good relationships with 3s and non-3s workshops all over Pakistan
• Good interpersonal and negotiation skills
• Strong analytical, negotiation, and decision-making abilities
• Excellent communication skills, both written and verbal
• Ability to manage multiple tasks in a fast-paced environment

Job Role

• Lead and manage the motor claims department, ensuring timely and accurate processing of claims.
• Oversee claims investigations, assessments, and negotiations with clients, third parties, and service providers.
• Close co-ordinations with 3s and non-3s workshops
• Provide technical advice and support to the team of staff falling within the motor claims
• Collaborate with internal departments (underwriting, risk management) to streamline claims handling
• Strong analytical/presentation skill and analyze all claims to ensure optimal quality and prepare reports for various business units and monitor all chargeback expenses and provide report to management.